Refund And Return
(HOLIDAY SHIPPING WILL DELAY MOST ITEMS)
Refund and Return Policy
Requesting a refund?
Please contact our support team to inquire about your purchase. If your item has not arrived within thirty days of shipping we will guarantee a full refund including shipping even ii your item is already on its way. We want to satisfy all of our customers however we do realize this may not be possible due to our shipping windows. What we can guarantee is that we will do our very best to satisfy the needs of those who support OGW and all its affiliates. We thank you for using OGW and we hope that any bad experience , the customer will give us the chance to make it right. from all of us at OGW we thank you.
Need To Return An Item?
We accept returns on all unused products, as well as electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions. Items to be returned must be reported within 4 (four) days of delivery. All returns are applicable for a restocking fee.
1. get in contact with our customer support service. From there, our customer support service will work with you to process your return. We offer pre-paid shipping return labels for all returns, however the cost of the shipping label will be deducted from your return refund.
2.Once you've received your shipping label from our customer support team, simply pack up your item(s) in the packaging materials and box it came in. Secure the pre-paid shipping return label to the box, and drop it off at your nearest postal office.
3.When our team has received your return, they will process it and then issue you a refund by either a credit card refund, or store credit. NO cash refunds.
From here, you're good to go! All you have to do is contact support, pack up and drop off your return, await your credit.
ALL returns will have the cost of return shipping deducted from the total refund amount
**we are not responsible for mis-entered informatiom regarding personal and shipping information. Please double check your address when placing your order**