Here's some Frequently Asked Questions some of our customers have.
1.Its been 3 weeks , where's my package?
You should receive a tracking number for each item within 7 days. these items take around 2-4 weeks to deliver because OGW refuses to charge double even triple the price for its products like other sites, its what makes us different. because we maintain a lower price than anyone in the business.
2.If I order multiple items will it be in one package?
In order to get you the cheapest price, OGW selects products from several distributors from around the world. This means that every item will be its own package arriving in multiple shipments.
3.Will my item be shipped discreetly?
Yes!, your item will be shipped typically through USPS sometimes UPS. You will be able to track your package on our carriers website
4.What if my package arrives broken?
OGW will ship your new product with a free gift immediately or offer a full refund of the product price amount after shipping.( please refer to our return and refund policy page)
5. Where can I track my package once I have my tracking number? Use usps.com to track your packages if the OGW tracking bar isn't loading (currently working on this solution)
6. My order is similar to what I purchased but not exact.
This is the possibility of two reasons.
1)Some items are made to order, thus by some hue of color or construction these pieces are unique to their own and should not be expected to be exact
2) Your item ran out of stock and we replced it with a free upgraded similar style piece. We try to avoid this as much as possible to fulfill accuracy but our customers have always preferred the free upgrade. (if you are not satisfied with your upgraded item please contact us immediately)